Your customers expect everything to work perfectly. A slow checkout page, confusing support experience or delayed shipment can send them straight to competitors. But here's the problem: most companies ...

As AI continues to reshape the business technology landscape, one thing remains unchanged: Customer data is the fuel that fires business engines in the drive for value and growth. Thanks to a new ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

And they abused a Mandiant-developed open source tool in the attacks ShinyHunters told The Register that it has stolen data from about 100 high-profile companies in its latest Salesforce customer data ...

In 2024, AT&T faced scrutiny due to two major data breaches that compromised the personal information of millions of customers. The first breach, announced in March, exposed sensitive data such as ...

Google sent out emails to some advertisers about changes coming to the Customer Match uploads in the Google Ads APl. After April 1, 2026, those data uploads are no longer going to work in the Google ...

Lloyds Banking Group plans to slash technology costs by hundreds of millions of points by 2028, and sell more anonymised customer data to third parties. According to a Financial Times report, the bank ...