Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Insider threats are costing companies hugely. In fact, according to the Ponemon Institute, the average cost of data breaches caused by employees is more than $8 million (£6.1 million) per year. Many ...

2015 will be the year gamification inside the workplace migrates from a few isolated pilots to a new way to engage and recognize high performing employees. Gamification takes the essence of games — ...

Research shows 70% of business transformation efforts fail due to lack of engagement. My colleagues working at large legacy-era companies might estimate closer to 90%. Whatever the case, in an age ...

“Gamification” – adding game-like elements into non-game or real-world settings – has become a popular concept in the pharmaceutical, healthcare, and event industries, especially as virtual engagement ...

Sims: Friend or Foe? I must admit I didn't really like the gamification of aviation after a 2,000-hour MSFS pilot sort of freaked out on me the first time we took off. It made me wary. Then I met a ...

The word “gamification” has emerged in recent years as a way to describe interactive online design that plays on people’s competitive instincts and often incorporates the use of rewards to drive ...