Enterprises can mitigate these risks by returning to first principles. Zero-trust principles with implicit deny should anchor ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

Agentic artificial intelligence is the new belle of the software ball. C-level executives want their companies to use AI agents to move faster, therefore driving vendors to deliver AI agent-driven ...

Harvard Medical School has unveiled MedAI, a new knowledge graph-based agent set to transform the landscape of medical question-answering. This innovative tool addresses the critical shortcomings of ...

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers.