After finding traditional employee satisfaction surveys lacked meaningful insight into the “why” behind staff responses, ...

Anyone with an interest in quality nursing home care should agree on one thing: The moment for Quality Assurance/Performance Improvement (QAPI) is now! A couple of years ago, a nursing home ...

Quality has been a longtime focus in nursing home care, but the effectiveness of quality-focused initiatives is often questioned. The purpose of adding performance improvement to existing quality ...

Noncompliance at deficiency tag F865 will be cited if surveyors find that a facility has not implemented and/or maintained a comprehensive QAPI program that addresses all the care and unique services ...

plant social worker with Banner Good Samaritan Transplant Center and Advanced Liver Disease in Phoenix. He is a member of NN&I’s Editorial Advisory Board. In 1984, The National Organ Transplant Act ...