You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Portfolio management analytics gives advisors real visibility into portfolio performance, risk, and costs. Instead of piecing together data from multiple systems, you get a single dashboard that shows ...

In addition to its flagship private client management services, Ilyo also offers corporate plans for organisations that wish to safeguard the health of their leadership teams with Swiss-level ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

The Department of Veterans Affairs is conducting market research to identify companies capable of providing a new Information Technology Service Management Platform, or ITSMP. The role of advanced ...

Louise S. Dunn, a former practice manager, is a speaker, writer and founder of Snowgoose Veterinary Management Consulting, which provides technical assistance to practice teams to meet their strategic ...

The rumors are true: Waste Management is taking over parts of San Joaquin County. "We put it out to bid because we had some issues where actually city residents were across the street from county ...

As wealth in the U.S. becomes more concentrated at the top, financial advisors may start acting more like family offices in providing “white glove services” to meet clients’ more complex needs, ...

Getting customer service management (CSM) right has the potential to transform your business into a customer satisfaction powerhouse, and the benefits don’t stop there, either. In fact, optimizing ...