The Verint–Calabrio merger signals a shift in CX strategy across APAC as AI, openness, and ecosystem fit redefine enterprise platforms and customer experience delivery.

Shopify’s custom tool-calling agent, which serves the Sidekick commerce assistant, also operates 2.2 times faster.

AI-powered data annotation is transforming how teams prepare training datasets, blending automation with structured human review to achieve high accuracy at scale. From clinical research to autonomous ...

Google has expanded its Gemini AI platform with new features aimed at both creative expression and productivity automation. The update introduces Gemini Canvas for generating infographics and ...

PolyAI's new Agent Development Kit lets enterprise developers build on CX AI agents using their own IDEs, coding assistants ...

As enterprise execs increasingly bet their careers on AI rollouts, ServiceNow’s open platform approach may help them hedge ...

AI’s addition to the AM process is also benefiting companies by helping slash operational costs and reducing material waste. ...

Delivery Hero, the world's leading local delivery platform, today unveiled Herogen, an advanced autonomous software delivery agent that was first introduced to the company's product and engineering ...

Artificial Intelligence - Catch up on select AI news and developments since Friday, April 17. Stay in the know.

Moomoo said it has launched a new capability that allows retail investors to connect personal AI agents directly to its ...

The virtual demonstration will be presented at the Rockwell Automation booth in the “AI in Manufacturing” area, Hall 27, Booth A22.

Most business software doesn’t talk to each other the way it should. Your sales team updates Salesforce, your support reps live in Slack, your project managers track work in Jira – and somewhere in ...