80% of executives believe they are delivering great customer experiences but less than 10% of customers agree.” — James H. Killian, Ph.D. NOVATO, CA, UNITED ...

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it’s preparing to roll out the feature globally. If successful, the company ...

KNOXVILLE, Tenn — New international research by the United Way of Australia is highlighting the impact of Dolly Parton's Imagination Library. The five-country study is the largest ever done on shared ...

NASHVILLE—Vanderbilt’s athletic communications staff has had to spend some time deep into a few recent nights looking into some history. Perhaps that’s not the best barometer of Mark Byington’s ...

Iranian Foreign Minister Abbas Araghchi said that Iran’s ballistic missile programs are permanently non-negotiable because the weapons are strictly "defensive," in a Saturday interview with Qatari ...

President Donald Trump used a White House rural health care event Friday talk to take swipes at former President Barack Obama and Democrats. Watch the event in the video player above. The president ...

The USA TODAY Store offers sports photo books that are great for coffee tables and reading. Some of the books in this guide include a dive into the Oklahoma City Thunder's first NBA Championship and ...

Last month, Delta Air Lines announced it would be selling a limited edition coffee-table book celebrating its centennial year. On Saturday, a copy of the book arrived at my home, and I spent the day ...

The Palm Springs Film Festival is bringing back its Book to Screen program for its 2026 edition, in partnership with Deadline, and on Tuesday unveiled the lineup. Celebrating the intersection of ...

SPRINGFIELD, Mo. (KY3) -Spire Natural Gas is preparing to roll out a new customer assistance program. The company says the Customer Charge Waiver Program will start early next year. People who meet ...